[LPS] Infrastructure Engineer
Summary
Infrastructure engineer at Lenovo PCCW Solutions in Singapore who runs and supports data center infrastructure: monitoring performance and error logs, troubleshooting incidents, applying patches/hotfixes, CIS hardening, and writing runbooks. Core stack includes Hyper-V, Windows Server, RHEL, CyberArk PAM, Veeam backups, and some AWS.
Key responsibilities:
Monitor system performance, capacity, and error logs; fine-tune configurations as needed
Troubleshoot incidents, apply hotfixes/patches, and coordinate with vendors/product teams for permanent resolutions
Create and maintain knowledge base documentation and operational runbooks
Implement proactive monitoring and alerting to prevent recurrence of issues
Identify and recommend opportunities for optimization, automation, and performance improvements
Provide support for hardware and infrastructure issues escalated from the customer team
Proactively identify and resolve performance issues
About you:
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Minimum of 3 years of hands-on experience in building and deploying data center infrastructure, working on Hyper-V, Windows Servers, REHL, CyberArk PAM and Veeam Data Backup products
Experience with Hyper-V cluster setup, vNIC, and vSwitch configuration
Experience with performing CIS hardening on Windows 2022 Data Center & REHL, GPO deployment
Familiarity with cloud platforms (AWS)
Familiarity with ITIL change and incident management processes
Good knowledge of networking (IP addressing, routing, VLANs)
Knowledge of BMC Control-M is preferred
Knowledge of implementing firewall rules, support network switches is preferred
Microsoft Certified: Windows Server Hybrid Administrator Associate, AWS Certified Solutions Architect – Associate, or ITIL Foundation v3/v4
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