M365 Service Desk Agent
- M365 requirement
- MacOS support knowledge
- Good understanding of hardware and peripherals
- Familiar with:o
- M365 Admin Center (Users, Licenses, Service Health)o Teams/SharePoint/Exchange Admin Centerso Entra ID (Azure AD) – users, sign in logs (read), MFA settingso Intune portal – device/app basics
- Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)