Machine Support Specialist
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US) - Iowa - ANKENY
Function: Customer Experience (CA)
Title: Machine Support Specialist - 125420
Onsite/Remote:Onsite Position
Your Responsibilities
As a Machine Support Specialist for JD Des Moines Works located in Ankeny, IA, you will:
- Troubleshoot Complex machine issues using current Deere resources to provide accurate answers to dealer technical assistance cases in a timely manner to keep customers running.
- Author & maintain technical solutions to keep information accurate & current as models, machines and problems change. Work to integrate this info into current publications to reduce active solutions.
- Be an active participant (Investigator) in corrective action process to solve customer problems.
- Support Product Support efforts to help customers get the most out of their machines and technology, including development of content and supporting dealer clinics.
- Travel to Dealer & training locations as needed to support training & machine problem resolution visits.
VISA Sponsorship is NOT Available for this position.
What Skills You Need
- A curiosity to understand how things work and passion for solving problems.
- Technical and analytical skills to detect, diagnose, and resolve complex issues.
- Experience in decision making to drive high levels of customer satisfaction.
- Effective communication skills (both written and verbal).
- Ability to influence without authority.
- Willingness to learn new technology and skills.
- Ability and willingness to work off-shift hours as needed and travel up to 25% during machine use season.
What Makes You Standout
- Excellent communicator, who thrives on solving problems and working in a team environment.
- Experience in electrical, hydraulic and/or software systems.
- Product knowledge and functional experience with Agricultural and Application equipment.
- A passion for business analytics or data science, and/or a willingness to pursue additional training and education.
- Experience with Contact Center Management System (CCMS).
- Knowledge of or Intelligent Solutions Group (ISG) applications as they apply to Application equipment.
- Experience with the Advance system and Problem Resolution Process.
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree in Agriculture, Ag Business, Ag Systems Management, Ag Systems Technology, or Engineering.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
$77,628.00 - $116,436.00 + Benefits
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Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.