Managed Services Delivery Manager
Summary
Leads a team delivering Nokia’s managed IT services in Saudi Arabia, ensuring client satisfaction and service excellence through cross-functional collaboration and performance optimization.
Location: Al Khobar, Saudi Arabia
In this role, you will have the opportunity to make a significant impact by guiding and motivating a diverse team to achieve exceptional results. Your focus will be on delivering cutting-edge managed services, ensuring customer satisfaction, and fostering a positive and inclusive workplace culture. By leveraging your leadership skills and expertise, you will play a crucial role in driving the success and growth of the organization.
- Lead and mentor a high-performing team, providing guidance and support to ensure their professional growth and development.
- Collaborate with cross-functional teams to align managed services with business objectives, ensuring a seamless and integrated approach.
- Drive the implementation and optimization of managed services, leveraging your expertise to enhance efficiency and effectiveness.
- Establish and maintain strong relationships with clients, understanding their needs and delivering tailored solutions that exceed expectations.
- Monitor and analyze service performance, identifying areas for improvement and implementing strategies to enhance overall customer satisfaction.
- Foster a culture of continuous learning and innovation, encouraging your team to explore new technologies and best practices.
- Ensure compliance with industry standards and regulations, maintaining a high level of integrity and ethical practices.
- Act as a key point of contact for clients, providing timely and accurate updates, and resolving any issues or concerns that may arise.
Must-Have:
- Proven leadership experience in a managed services environment, with a track record of driving successful projects and teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively.
A customer-centric mindset, focusing on delivering exceptional experiences and building long-term client relationships.
Nice-to-Have:
- 9+ years of experience
- A deep understanding of industry trends and best practices in managed services, staying updated on emerging technologies.
- Experience in managing complex projects and navigating through challenges, with a problem-solving and analytical approach.
- Strong business acumen, with the ability to align technical solutions with business objectives and drive strategic initiatives.