Manager Account Management

You lead, mentor, and coach account managers responsible for strategic merchant relationships and payments revenue. You provide coaching, support negotiations and escalations, hire and retain talent, monitor commercial objectives, report performance, collaborate on merchant needs, drive operational initiatives, and manage key merchants.

Responsibilities

• Motivate team members
• Identify training needs
• Coach account managers on strategic account planning
• Coach account managers on contract negotiations
• Coach account managers on product roadmap discussions
• Coach account managers on executive engagement
• Build C-level relationships
• Support merchant escalation calls and critical negotiations
• Hire, develop, and retain diverse talent
• Define and monitor commercial OKRs
• Report performance and metrics at executive level
• Communicate merchant needs and feedback to headquarters
• Drive automation and commercial tool initiatives
• Manage key merchants

Requirements

• 10+ years of experience in account management, sales, consulting, or a related field
• 3+ years of team management experience
• Enterprise merchant or customer experience
• Bachelor's degree
• Full professional proficiency in English
• Negotiation
• Leadership
• Interpersonal skills
• Project management
• Payments experience