Manager - Account Management
Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
Responsible for supporting the sales, delivery and account management process for accounts. Focuses on building foundational relationships and identifying initial opportunities for account expansion within the company's diverse digital, data, and AI solutions. Requires a solid understanding of the company's product line and its basic applications, as well as the client's objectives and challenges. Manage routine account tasks, including regular communication and follow-ups, to ensure client satisfaction and retention.
Client Relationship Management: Establish and maintain relationships with assigned clients, addressing their day-to-day needs and resolving issues as they arise.
Account Support: Assist with the execution of account plans, including managing schedules, coordinating with internal teams, and ensuring timely delivery of services or products.
Reporting and Documentation: Track and report on account activity, including status updates, performance metrics, and client feedback.
Sales and Upselling: Identify opportunities for upselling and cross selling additional services or products within the scope of the account.
6-8 Years of experience in account management/client success of large accounts