Manager CAF and CX Risk Management

• CAF Implementation & Reporting
• Conduct Testing & Thematic Reviews
• Internal Risk Testing (IRCR)
• Third-Party Product Oversight
• Service Benchmarks
• Code of Conduct & Disciplinary Protocols
• Conduct Related Escalation
• Training & Awareness Programs (accuracy, CAF alignment)
• Complaint Analysis & MIS
• Call Center Performance Reporting
• PWD Reporting (Conduct-related practices)
• RCA for Conduct / Third-Party Complaints

Minimum educatuional qualifications:

• Bachelor's degree

Minimum experience:

• 3-5 years.

Other Skills & Competence:

• Clear understanding of risk management and tools.
• Grip on regulatory requirements and implications in the banking sector
• High level of responsibility, ownership, and accountability
• Strong skills in presenting regulatory compliance and risk status and implications