Manager, Continuous Improvement

​​​​​​Essential Job Functions:

• Manage and develop the company’s top strategic accounts
• Advance existing and new opportunities for all divisions of Hub Group
• Act as a communication liaison between customers and the development team
• Work closely with sales and marketing to identify new customers and develop relationships with existing customers through the strategic account management (SAM) process
• Develop and maintain a continuous stream of pipeline opportunities for business development
• Conduct meetings and planning sessions to supervise the management of customer issues
• Oversee and conduct new and existing customer solicitation
• Manage the new customer on-boarding process
• Ensure that customer reporting is being conducted across all functions
• Manage and oversee the daily activities of customer on-site representatives to ensure they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential
• Champion the continued development of employees through internal and external training and coaching
• Other duties as assigned

• Must be a self-starter with the ability to communicate and interface effectively with all levels of the Hub organization, its customers and carriers in a manner that consistently produces results
• Managerial experience is strongly preferred
• Excellent verbal and written communication skills are required
• Proficiency with software programs such as MS Products
• Experience in process mapping is preferred
• Strong organizational, time management and analytical skills are required
• Experience in the transportation industry is preferred
• Possession of a Bachelor’s Degree from an accredited college or university is preferred

Salary: Up to $85,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays