Manager Digital Technology Deployment
Description
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function
Digital Marketing
Job Sub Function
Digital Platform Operations
Job Category
Professional
All Job Posting Locations:
Singapore, Singapore
Job Description
The Manager, Digital Systems Deployment owns deployment, adoption, and operational support of Supply Chain digital platforms across APAC. This role is accountable for designing and deploying a best-in-class instruments tagging process that ensures full visibility & tracking of Instruments, which will accelerate revenue recognition, reduce working capital, and optimize service levels for customers. This role partners with Sales, Marketing, Business Operations, Supply Chain and Quality to drive platform adoption, improve inventory visibility and customer experience, and translate user needs into prioritized product enhancements. The Manager will also lead training/onboarding, stakeholder reporting, and collaborate with engineering to test and deploy software/hardware updates.
Primary Responsibilities
- Lead end-to-end deployment and ongoing support of the Supply Chain digital tagging platform for APAC markets; drive adoption targets and service-level objectives with commercial field teams; develop and manage rollout plans, timelines, budgets, and resource allocation; coordinate pilot programs and phased regional implementations
- Define, track and report KPIs (e.g., tagging %, pinging %, data accuracy %, etc.) and present results to stakeholders and leadership
- Lead discovery sessions with internal and external customers, Supply Chain, Quality, etc. to identify use cases that improve inventory optimization and platform expansion
- Oversee integration of tagging technology into instrument manufacturing processes; ensure compatibility with ERP, inventory management, and surgical asset tracking systems
- Collaborate with platform development team to scope, test, and deploy feature releases and hardware updates; manage release readiness and rollout communications.
- Own onboarding, training materials and end-user engagement plans; run training sessions and enablement for field teams; drive change management initiatives to ensure adoption and compliance
- Maintain and improve platform data integrity; investigate root causes of data issues and drive corrective actions across systems and processes
- Ensure alignment with regulatory and quality requirements (MDR, UDI compliance)
- Apply project, change and stakeholder management to scale platform usage and remove adoption blockers in a matrixed environment
- Support identification and quantification of cost, efficiency, and effectiveness improvements enabled by the platform
- Provide backup support for the platform and data lead as required
- Participate in platform daily and weekly meetings to reflect status of accounts
- Support other digital platform initiatives as required
- Minimum of Bachelor’s degree required
- Minimum of 6-8 years experience in medical supply chain, digital platform deployment, or related operations roles
- Demonstrated project and change management experience in a matrixed organization (PMP or Prosci experience is a plus)
- Experience with UDI, RFID, serialization, or asset tracking technologies
- Proven ability to lead cross-functional programs and influence without direct authority.
- Strong data analysis and reporting skills (comfortable with Excel and BI tools) with problem-solving and risk mitigation mindset.
- Excellent written/verbal communication and stakeholder presentation experience.
- Self-starter, able to prioritize in ambiguous settings and manage multiple deployments concurrently
- Supply Chain experience in healthcare environment or medical device distribution
- Direct customer-facing or field support experience
- Experience with ERP systems (SAP preferred)
- Advanced MS Excel proficiency (lookup functions, pivot tables, basic macros), familiarity with data import workflows
- Project Management experience / proficiency working with project management & flowcharting tools
- Up to 50% travel required
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com
Required Skills
Preferred Skills:
Content Evaluation, Content Management, Content Marketing, Cross-Functional Collaboration, Cultural Communications, Customer Analytics, Developing Others, Digital Channels, Digital Marketing, Digital Marketing Platforms, Financial Competence, Inclusive Leadership, Leadership, Process Optimization, Program Management, Report Writing, Technologically Savvy