Manager Hospital Practice

• The Practice Administrator will ensure each of the departments within their responsibility operate in an efficient productive manner and that the practice goals coordinate with those of Deaconess Health System which include, but are not limited to, the following:
• Strategic & Service Planning: Works with Director to set goals and objectives which are coordinated and aligned with the Deaconess Health System’s overall strategic goals as developed by the Board of Directors. Coordinates and leads the efforts to continually optimize EPIC as it relates to the assigned business units. Evaluate requests for implementation of new services/drugs/procedures. Collaborates with Director to develop and implement business plans/proposals as applicable. Actively seeks advice and opinion of physicians in development of new clinical services. Assesses plans and organizes the resources necessary to execute the business plan(s). Monitors progress towards goal attainment in relationship to key departmental benchmarks; adjusts operations as necessary when goals are not being met. Provides information, proposals, and recommendations as assigned by Director or Administrative Team Leaders.
• Operations Management: Directs and evaluates the activities of all assigned practices. Fosters an operational culture of continuous process improvement; develops and implements plans in operational areas accordingly. Explores new approaches to work processes to increase productivity, safety and/or increase quality of patient care. Works with Office/Practice Managers, Coordinators, Clinical Team Leaders, Physicians and APPs to improve operational efficiency related to practice workflow and to promote excellence in patient satisfaction. Works in collaboration with physicians to implement and support clinical pathways and best practices in assigned areas. Coordinates the development of policies and procedures appropriate to overall operations. Coordinates practice needs with all support departments of DHS including but not limited to human resources, finance, billing & collections, medical affairs, lab, imaging, information technology and procedure center. Works closely with Director and the Chief Medical Officer/Medical Director to ensure physician buy-in to practice goals. Work with DHS Recruiter to plan candidate interviews and to ensure smooth credentialing and orientation process for all newly hired physicians and advanced practice providers.
• Leadership & Communications: Promotes and leads the operational initiatives related to fostering the highest level of customer service. Uses qualitative and/or quantitative data in communicating expectations to staff responsible for service delivery. Guides and/or coaches the Office/Practice Managers and/or Coordinators and/or Clinical Team Leaders in their responsibility for improving practice performance, as well as employee and physician satisfaction. Consults with Director and Chief Medical Officer/Medical Director as needed before implementing action plans. Serves as a role model and change agent for all new initiatives being implemented across the organization. Keeps abreast of local, state and national issues and trends in health care to effectively communicate this information to staff and providers as applicable. Maintains operational compliance in accordance with the DHS corporate compliance program and all policies regarding appropriate employee conduct. Reports compliance problems per the applicable policies and procedures. Manages compliance and record audit programs to ensure all practices remain in compliance with Federal and State regulations and standards and other regulatory bodies, including HFAP, OSHA, CLIA and CMS. Attends regularly scheduled leadership and committee meetings as assigned. Represents Deaconess Clinic and/or Deaconess Health System on teams and committees as assigned.
• Human Resources: Responsible for overseeing the interviewing, hiring, orientation, training and development, counseling and terminating of employees as necessary. Works in collaboration with Director and medical director(s) on physician and advanced practice provider needs. Monitors payroll and overtime statistics. Critically evaluates personnel requests and monitors departmental productivity indicators.
• Financial: Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops operating and capital budgets for responsible departments. Reviews and analyzes monthly operating expenses with managers and supervisors in responsible departments. When there are deviations from the budget works with the appropriate manager, supervisor, or sta to determine cause and develops an action plan if necessary. Identified and implements cost savings/margin enhancement opportunities. Monitors financial and statistical data, prepares reports and compares data against established benchmarks. Provides regular feedback to providers regarding productivity measures. Works with billing and coding teams to ensure compliant and optimized documentation and billing and coding mpractices. Works with providers on improvement opportunities as identified.

Education Qualifications

• High School Diploma or General Education Degree (GED) Required
• Associate’s Degree college degree, preferably a health-related Required
• Significant preference will be given to those with formal post graduate work and/or degree in Business or Heal Administration as well as demonstrable accomplishments in the areas outlined above in job responsibilities.

Experience Qualifications

• Ideally the candidate will have proven practice management success in a similar group practice setting.

Skills and Abilities

• It is important for the candidate to have demonstrated success in developing and leading operational
• Above average communication skills both written and verbal.
• High degree of organizational skills and ability to influence peers, reports and physician Ability to read, analyze, and interpret references, technical procedures/protocols, or governmental regulations. Ability to write reports and other forms of correspondence.
• Ability to effectively present verbal and/or written information, and respond to question
• Ability to apply mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages and proportions, to calculate dosages, amounts and volumes.
• Ability to define problems, collect data, establish facts, and draw valid conclusion
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must understand IT functions particularly as it relates to the EMR and EPM applications used in Deaconess Clinic operations and be able to lead and/or coordinate ongoing training for the use of such.