Manager, IT Infrastructure and Security

Salary: $5,000 – $6,000 per month

About the role

Reporting to the Head of Digital Solutions & IT (DSIT), the role will manage SCS IT infrastructure, end-user computing, cybersecurity operations and related vendor services. The role is responsible for ensuring that SCS technology platforms, networks, endpoints, cloud services and security controls are secure and well-supported for SCS' operational needs and IT security policy.

This role serves as the operational lead for IT infrastructure and cybersecurity within DSIT. This includes providing hands-on technical leadership, managing service providers, planning infrastructure improvements, supporting audits and compliance activities.

Key responsibilities

• Manage SCS IT infrastructure, including network, servers, endpoints, Microsoft 365, cloud services, identity services, backup, storage and related platforms

• Ensure infrastructure availability, performance, capacity, resilience and continuity to support SCS operations across centres, offices and service locations

• Plan and execute infrastructure refresh, lifecycle management, patching, upgrades, configuration changes and technical improvements in a controlled manner

• Maintain accurate infrastructure documentation, asset records, configuration baselines, operational procedures and support handover materials

• Oversee cybersecurity controls covering endpoints, email, identity, access, network, cloud services, vulnerability management, security monitoring and incident response

• Coordinate security incident investigation, containment, recovery, reporting and post-incident improvement actions with internal stakeholders and vendors

• Support cybersecurity assessments, audits, remediation plans, risk registers and compliance activities, including requirements relating to PDPA and SCS IT security policies

• Manage infrastructure, cybersecurity, cloud, endpoint, network and managed service providers against agreed scope, service levels, timelines, deliverables and quality standards

• Maintain IT operational governance across infrastructure standards, access controls, change management, asset management, backup, recovery and documentation

• Ensure effective support for laptops, desktops, mobile devices, printers, collaboration tools, user accounts, access requests and day-to-day technical issues.

• Establish and maintain standard operating procedures for onboarding, offboarding, access provisioning, equipment issuance, endpoint management and support escalation.

About you

• Degree or diploma in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering or a related discipline

• At least 5 years of relevant experience in IT infrastructure, cybersecurity operations, network, endpoint, cloud or IT service management, with some experience leading operational improvements or service providers

• Hands-on experience managing Microsoft 365, identity and access, endpoint management, networking, backup, security tools, cloud services and operational support environments

• Experience managing infrastructure projects, security remediation, vendor delivery, service reviews, incident response and audit or compliance support

• Good working knowledge of cybersecurity controls, vulnerability management, incident response, access governance, data protection and audit remediation

• Strong service management discipline, including incident, problem, change, asset, configuration, request and vendor management

• Strong planning, documentation, stakeholder engagement, negotiation, reporting and problem-solving skills

Note: We are happy to consider candidates of higher calibre. The job title will be commensurate with the candidate’s experience and qualifications.