Manager of Business Development, Resident Relations and Communication
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Southern Management Companies, LLC. Manager of Business Development, Resident Relations and Communication
Description
WHAT WE ARE LOOKING FOR:
The Business Development, Resident Relations, and Communication Manager is responsible for leading a team to enhance resident satisfaction, increase occupancy rates, and drive the growth of our residential communities. This role involves developing and implementing strategic initiatives to attract and retain residents, overseeing day-to-day operations related to resident relations, and working closely with the Director of Business Development, Resident Relations, and Communication to meet organizational goals.
The Business Development, Resident Relations, and Communication Manager is responsible for leading a team to enhance resident satisfaction, increase occupancy rates, and drive the growth of our residential communities. This role involves developing and implementing strategic initiatives to attract and retain residents, overseeing day-to-day operations related to resident relations, and working closely with the Director of Business Development, Resident Relations, and Communication to meet organizational goals.
WHAT WE EXPECT FROM YOU:
- Supervise Business Development Specialists and Leasing Professionals
- Work with Director to implement strategies to achieve department workplan goals
- Partner with Directors, Property Managers, and various corporate teams to implement creative resident relations strategies and solutions that adhere to budgeted guidelines
- Collaborate with the Director to create and execute strategies to increase occupancy rates and maximize revenue
- Develop and implement processes to analyze community marketing, leasing, and retention efforts
- Assist with interviewing and hiring for leasing and resident service positions
- Coach leasing professionals and redirect leasing teams as needed to achieve goals
- Provide leasing and revenue management support to assist managers with completion and analysis of annual budgets
- Assist and advise management with increasing both reference rents and renewal pricing
- Assist with rolling out new department initiatives and communications
- Conduct training for onsite teams
- Schedule on-site time at select communities to assist in execution of their leasing/marketing plans, coordination of floating leasing support to teams that are short-staffed and offering interim guidance and coaching to teams with occupancy concerns
- Address, resolve, and maintain detailed reports of all resident interactions
- Collaborate with onsite management and service teams to improve recurring issues
- Prepare regular reports on occupancy, resident satisfaction, and business development activities
- Stay abreast of local competitors and communicate changes to onsite management
- Foster a positive and collaborative work environment
- Contribute to team/company engagement efforts
- Perform other duties as assigned by Director of BDRRC
JOB KNOWLEDGE & SKILLS:
- Excellent real estate/multi-family leasing and marketing skills
- Ability to develop effective on-site leasing and marketing techniques
- Excellent results-oriented communication, interpersonal and motivational skills
- Excellent training skills; group and one-on-one
- Excellent organizational and time management skills
- Excellent project management skills
- Ability to analyze financial, leasing and marketing data and recommend plan of action
- Excellent problem-solving abilities and customer service orientation
- Proficiency in property management software and MS Office Suite
- Proven leadership and team management skills
- Strong interpersonal and communication skills
- Ability to work collaboratively with diverse teams and stakeholders