Manager of Retail and Games Training

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for the training of all part-time employees within the Retail and Games Department at Hersheypark. This position also serves as the liaison with the Scheduling Department to ensure operational needs are being met.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Develop, implement, and present department training sessions for the Retail and Games Department at Hersheypark. Update annual trainings for all positions within the assigned area.*

• Work with area managers to understand department needs and issues. Continuously identify training opportunities in order to provide ongoing improvement to department processes and procedures.*

• Participate in departmental MOD shifts*

• Serve as liaison with the Scheduling Department to ensure operational needs are met.*

• Lead employee engagement efforts by planning and executing departmental employee appreciation events throughout the year; participating in employee events throughout the year.*

• Attend and participate in interview sessions, job fairs, and recruitment events in order to assist in filling entertainment complex wide and department staffing needs.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 2 years of related experience.

• 18 years of age or older.

• Associate’s degree

Knowledge, Skills, and Abilities:

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel, Powerpoint, and Word.

• Must be comfortable with public speaking and giving presentations

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (15ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer