Manager Onboarding Operations (Hyderabad)

Manager: Onboarding Operations (Hyderabad) Company: Mancer Consulting Services Job Location: Hyderabad, Telangana, India Employment Type: Full-time Experience Required: 10+ years Role Overview We are looking for an experienced Manager Onboarding Admin to manage a team and oversee end-to-end employee onboarding operations, ensuring timely, accurate and compliant service delivery. Key Responsibilities Manage end-to-end employee onboarding including documentation, background verification and pre-employment activities. Lead, coach and develop the Onboarding / HR Operations team. Monitor SLA, KPI, productivity and quality metrics. Handle employee/manager queries and escalations. Drive process improvement, workflow optimization and operational efficiency. Work with HR, TA, HRIS and other stakeholders across functions/time zones. Support reporting, analytics, process controls and automation initiatives. Mandatory Requirements Bachelor's degree. 10+ years of relevant HR Operations / Onboarding / Shared Services experience. Minimum 2+ year of formal people management experience. Hands-on experience in end-to-end onboarding operations. Experience with BGV, documentation and compliance processes. Strong experience in SLA/KPI, quality and service delivery management. Experience handling stakeholder queries and escalations. Strong Excel and analytical skills. Experience with HRIS / ATS / HR systems. Solid communication and stakeholder management skills. Preferred Experience in US/Global HR Operations or GCC/Shared Services. Healthcare / regulated industry experience. Experience in HR Transformation, Process Transformation, Process Improvement, and HR Automation/Digitization. Exposure to Workday / SuccessFactors / PeopleSoft / Oracle HCM. Lean / Six Sigma / Agile / Continuous Improvement exposure. Important: Candidates must have formal people management experience. Individual contributors without team-management experience will not be considered. .