Manager - Operations (Female)
Description
Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives.
Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements.
Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations.
Coordinate with sales, business development, training, finance, HR, and other relevant departments.
Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues.
Establish and monitor operational processes, SOPs, KPIs, and service quality standards.
Monitor programme costs, resource allocation, budgets, and operational efficiency.
Maintain accurate operational records, reports, training schedules, and performance dashboards.
Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction.
Manage and guide the operations team, delegate responsibilities, and monitor team performance.
Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements.
Support management with operational planning, reporting, and initiatives to improve business performance.
Requirements
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment.
Strong skills in project coordination, process improvement, resource planning, and team management.
Excellent organisational, analytical, communication, and problem-solving abilities.
Proficiency in Microsoft Office and operational reporting tools.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage.
Strong stakeholder management and client service skills.