Manager, Operations

Hilltop Securities Inc., a member of FINRA and SIPC, is a wholly owned subsidiary of Hilltop Holdings. As a self-clearing broker-dealer, HTS provides clearing, custody, and operations support to its financial advisors, branch offices, and clients. The Operations Manager leads an assigned back-office operations function within the asset services and account maintenance areas. This role ensures that client accounts and assets are processed accurately, on time, and in compliance with firm policies and FINRA, SEC, and other regulatory requirements. The Operations Manager manages risk and controls, serves as an escalation point for internal business partners, and drives process improvement and operational efficiency.

• Manage the daily operations of an assigned back-office function. Responsibilities may include one or more of the following areas:
  • Asset and Account Services - functions such as corporate actions, dividend and income processing, tax reporting and cost basis, retirement operations, receipts and disbursements, mutual fund operations, asset transfers, and other related asset servicing areas
  • Account Maintenance - new account setup and documentation review, registration and title changes, account restrictions, account closures, and deceased account processing
• Supervise, train, and develop operations staff. Manage workflow, staffing coverage, and productivity so that all processing is accurate and timely.
• Monitor and resolve exceptions, breaks, suspense items, and aged items. Reconcile positions and activity with DTC, transfer agents, custodians, and other counterparties.
• Ensure compliance with firm policies and FINRA, SEC, IRS, and other regulatory requirements. Maintain written supervisory procedures, controls, and audit-ready documentation.
• Serve as an escalation point for financial advisors, branch offices, and internal business partners. Resolve complex issues quickly and professionally.
• Support internal audits, regulatory examinations, and risk reviews. Identify control gaps and carry out corrective actions.
• Find opportunities for process improvement and automation. Partner with technology, vendors, and other operations teams on system enhancements, testing, and conversions.
• Develop and report key metrics, volumes, and risk indicators to senior management.

• Bachelor’s degree preferred or equivalent industry experience.
• 3 - 5 years of broker-dealer or clearing firm back-office operations experience
• Strong knowledge of back-office brokerage operations in one or more areas such as corporate actions, income processing, asset transfers, or account maintenance. Familiarity with DTCC, transfer agents, and back-office systems.
• Previous team lead/supervisory experience
• Ability to work in a fast-paced environment while maintaining accurate, complete, and high quality work
• Ability to interact with employees at all levels of the organization.
• Self-motivated team player and individual contributor.
• Ability to take initiative and work independently.
• Strong organizational skills.
• Strong decision-making ability.
• The ability to work effectively in a fast-paced, demanding environment.
• Strong PC skills including knowledge of MS Office Products and Internet preferred.
• FINRA Series 99 preferred or required within a designated timeframe. Series 7 or 24 a plus.