Manager Operations Steering Support

To lead the OPSS function within the Area, ensuring strong operational data governance, performance analytics, supplier management oversight, and effective cross-functional coordination. The role supports accurate master data maintenance, management reporting, cost control performance, and data-driven insights to improve cost efficiency, supplier performance, and operational decision-making.

Main Tasks

• Lead and develop the OPSS team, ensuring clear priorities, effective execution, and strong support to the Operations function.
• Manage workload planning, task allocation, and coverage models to ensure service continuity, operational resilience, and balanced capacity.
• Drive continuous improvement in OPSS processes, data quality, reporting efficiency, and automation.
• Ensure effective coordination with Operations, Cost Control, Procurement, Finance, Regional teams, and other key stakeholders.
• Ensure accurate and timely maintenance of operational master data, including routes, locations, tariffs, rate agreements, vendor information, and cost structures.
• Maintain operational reports, dashboards, statistics, and supporting data for management review and decision-making.
• Ensure compliance with reporting timelines, data governance standards, and internal requirements.
• Provide operational analysis, insights, and recommendations to support management decisions, projects, and business cases.
• Support the Cost Control function by strengthening cost visibility, performance tracking, and cost-saving follow-up across the Area.
• Provide analysis on cost trends, variances, vendor costs, disputes, rebates, claims, and other cost-related action items.
• Support cost performance discussions with Regional teams through accurate data, clear insights, structured follow-up, and management reporting.
• Translate cost data into actionable recommendations to improve cost efficiency, reduce leakage, and support decision-making.
• Provide oversight of supplier management and procurement activities within the Area, ensuring strong governance and alignment with operational priorities.
• Support vendor performance management by tracking supplier performance, cost, service quality, contract matters, and required escalations.
• Support Procurement with vendor data, volume statistics, turnover analysis, operational input, and cost information across key supplier categories.
• Maintain contracts, rate agreements, rebate files, and procurement-related repositories for the Area.
• Support supplier review discussions with performance data, cost analysis, contract visibility, and operational feedback.
  

• Strong analytical skills with the ability to interpret operational, financial, vendor, and cost-related data.
• Good understanding of liner shipping operations, cost drivers, supplier management, procurement processes, tariffs, and pricing methodologies.
• Experience in reporting, dashboards, data analysis, management reporting, and working with large data sets.
• Ability to identify trends, highlight risks, and translate data into clear management recommendations.
• Strong stakeholder management skills, with the ability to coordinate across Operations, Cost Control, Procurement, Finance, Regional teams, and vendors.
• Confident in supporting performance discussions with senior stakeholders through structured data, clear insights, and follow-up.
• Experience with analytical tools, reporting platforms, data visualization, or advanced Excel.
• Advanced analytics knowledge would be an advantage.
• Excellent communication skills, with strong spoken and written English.
• Solid experience with SAP/Qliksense