Manager - OptimEyes

GENERAL SUMMARY:

As Manager of OptimEyes, you'll lead a dynamic team dedicated to delivering exceptional eye care experiences. You'll drive store excellence by fostering a culture of continuous improvement, developing talented team members, and ensuring every customer interaction exceeds expectations. This is your opportunity to make a meaningful impact on both your team's success and your community's vision health.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Operational Excellence & Strategic Growth

• Drive measurable improvements across all store operations—from inventory and merchandising to customer service and marketing—while optimizing payroll and insurance management
• Maintain meticulous records and prepare insightful reports that demonstrate store performance and inform strategic decisions
• Demonstrate initiative and adaptability in implementing new policies and procedures, while proactively addressing operational challenges

Team Leadership & Development

• Build and nurture high-performing teams by recruiting talented employees and ensuring optimal staffing levels
• Empower your team through cross-training initiatives that develop versatile skills and create advancement opportunities
• Conduct regular staff meetings that align team efforts with corporate goals and foster a collaborative, committed culture
• Provide meaningful feedback, recognition, and coaching that inspires growth; conduct performance evaluations that support employee development
• Assess individual strengths and development needs, creating personalized training plans and maintaining comprehensive performance documentation

Customer-Centric Leadership

• Anticipate and exceed customer expectations by personally modeling exceptional service and ensuring your team does the same
• Resolve customer concerns and complaints professionally within established guidelines, turning challenges into loyalty opportunities
• Take ownership of the customer experience across all areas of your business unit, demonstrating flexibility and responsiveness to evolving needs

Professional Excellence

• Lead by example through professional appearance, actions, and organizational skills
• Efficiently organize, prioritize, and delegate daily activities to maximize team productivity and goal achievement
• Support neighboring offices by flexibly sharing resources and staff when needed, strengthening the broader organization

EDUCATION/EXPERIENCE REQUIRED:

• Requires high school diploma or GED. Associates Degree is preferred.
• Requires an understanding of budgets, revenue and expenses.
• Requires previous optical experience.
• Demonstration of managerial, leadership, communication and interpersonal skills.
• Completion of all required training courses.
• ABO Certification preferred.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Works in a retail office environment. Weekly schedule may span across seven days, and may include nights and weekends