Manager Organizational Development

Position Summary:

The Organizational Development Manager is responsible for leading enterprise training, development, and organizational effectiveness initiatives that support operational excellence and business transformation. This role oversees a team of trainers responsible for delivering training during new customer implementations across multiple ERP platforms and ensures consistent, high-quality learning experiences across the organization.

The Organizational Development Manager partners cross-functionally with Operations, IT, HR, Sales and other business leaders to design, implement, and continuously improve training programs, change management practices, and knowledge management processes. The role also leads Quality and ISO compliance initiatives, manages document control standards, and ensures training programs are scalable, measurable, and aligned with organizational goals. This leader will drive the adoption of modern training approaches including digital learning, self-paced modules, and blended learning models while ensuring programs are effective, consistent, and measurable.

Essential Duties and Responsibilities:

Training & Development Leadership

• Lead and manage a team of trainers responsible for delivering training across multiple ERP platforms during new customer implementations.
• Develop and maintain standardized training frameworks to ensure consistency across all training programs and delivery methods.
• Design scalable training programs using a mix of in-person, digital, and self-paced learning tools.
• Ensure training content aligns with operational processes, system workflows, and customer requirements.
• Partner with implementation teams to support onboarding of new customers and system adoption.

Organizational Development

• Develop and implement organizational development strategies that support employee capability, leadership development, and operational effectiveness.
• Partner with HR to design and deliver people skills training, leadership development programs, and professional growth initiatives.
• Support talent development within the training team, including coaching, mentoring, and performance management.

Change Management

• Lead organizational change initiatives related to system implementations, process improvements, enterprise projects and business transformation.
• Develop change management network to improve adoption of new systems, tools, and operational processes.
• Work with leadership teams to ensure effective communication and engagement throughout transformation initiatives.

Quality, Compliance & Document Control

• Own the organization’s quality management practices related to training and documentation.
• Support ISO certification and ongoing compliance initiatives.
• Oversee document control processes to ensure policies, procedures, and training materials are properly maintained and accessible.
• Ensure training programs align with quality standards and regulatory requirements.

Training Effectiveness & Continuous Improvement

• Establish and monitor measurable KPIs to track the effectiveness of training and development programs.
• Evaluate program impact through feedback, assessments, and operational performance indicators.
• Identify organizational skill gaps and implement programs to address them.

Cross-Functional Collaboration

• Partner with EE, IT, Operations, HR, Sales and other departments to align training efforts across the organization.
• Coordinate with teams responsible for departmental training to ensure consistency in messaging, methodology, and quality.
• Work with business leaders to identify new development programs that support organizational priorities.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

• Training effectiveness scores and learner feedback
• Consistency and standardization of training programs across departments
• ISO and quality audit results
• Employee skill development and internal talent progression
• Development of a Change Management Network