Manager, PMO

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

Apply to join New Era's team!

New Era is continuing its digital transformation - from customer-facing initiatives like tier-one commerce, SaaS platforms, and global ERP platform, to internal changes in how we deliver programs through Agile frameworks and innovation. As our team evolves, we recognize the need to add skillsets that support this shift.

The Manager, Project Management Office (PMO) plans, directs, and governs New Era's global portfolio of enterprise technology initiatives, including ERP modernization (SAP S/4HANA), e-commerce platforms, enterprise integrations and middleware, cloud data platforms, and AI solutions. Based at Headquarters and reporting to the Senior Director, IT Enterprise Architecture, this role applies specialized knowledge of information systems, the software development lifecycle (SDLC), enterprise architecture, and IT financial management to evaluate, prioritize, and oversee the delivery of complex, multi-system technology programs across global regions. The Manager, PMO operates New Era's hub-and-spoke portfolio governance model, facilitates executive technology steering and prioritization forums, designs and builds the PMO's portfolio management platforms, reporting, dashboards, and supporting applications, and leads the PMO team, including Project Analysts. The role requires the theoretical and practical application of a body of highly specialized knowledge in information systems and technology program management, typically acquired through a bachelor's degree in Computer Science, Information Systems, or a closely related field.

The Information Technology team at New Era Cap enables the organization’s operations by delivering reliable, secure, and innovative technology solutions. They manage enterprise systems, infrastructure, and digital tools to support day-to-day business activities and enhance productivity across teams. The team partners cross-functionally to implement technology initiatives, provide technical support, and drive continuous improvement in system performance, data security, and user experience.

Responsibilities

• Design and operate the intake, evaluation, and prioritization process for technology initiatives. Assess each request for technical feasibility, architectural fit with New Era's enterprise architecture standards, system integration dependencies, data and security implications, total cost of ownership, and ROI, in partnership with Enterprise Architecture and Information Security
• Direct the planning and execution oversight of complex, multi-system IT programs such as ERP implementations, e-commerce platform rollouts, integration and middleware builds, data platform migrations, and cloud adoption. Define and enforce SDLC-aligned stage gates (requirements, solution design, build, system integration testing, user acceptance testing, cutover, and hypercare) across Agile/Scrum, SAFe, Waterfall, and hybrid delivery models
• Architect, configure, and build the PMO's project and portfolio management platforms, including workflows, intake forms, approval routing, project templates, and automation in tools such as Jira, Asana, AirTable, Zendesk, or Sharepoint. Design and develop custom applications and integrations that support the PMO function using low-code platforms (e.g., Microsoft Power Apps and Power Automate), scripting languages such as Python, and REST APIs that connect portfolio tools with ERP, finance, collaboration, and data platforms. Apply software engineering practices including requirements definition, data modeling, version control, testing, security and access controls, and release management
• Design the portfolio data model and build automated data pipelines from project, financial, and resource systems into New Era's analytics environment (e.g., Snowflake, Microsoft Fabric). Develop executive dashboards, KPI scorecards, and self-service reports in Power BI or Tableau using SQL and DAX, providing leadership an accurate, near real-time view of delivery health, technical risk, spend, capacity, and benefits realization
• Manage technology portfolio budgets, forecasts, and actuals across capital and operating expense, including software licensing, cloud consumption, and vendor statements of work. Model resource capacity across internal technical teams and offshore and nearshore delivery partners, and recommend sequencing and trade-offs to leadership
• Identify and manage cross-system technical risks and dependencies, including interface impacts, data migration, environment and release conflicts, and cutover readiness. Coordinate release planning and change control with application, infrastructure, and integration teams
• Facilitate executive technology steering committee and portfolio prioritization forums. Govern delivery by systems integrators and technology vendors, including statement of work scope, technical deliverables, acceptance criteria, and change orders, in partnership with Procurement and Legal
• Lead, mentor, and develop PMO staff, including Project Analysts. Define portfolio standards, templates, and governance artifacts (charters, RACI matrices, RAID logs, decision logs), and introduce AI-enabled practices that improve delivery predictability and reporting
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Advanced knowledge of the software development lifecycle and delivery methodologies, including Agile/Scrum, SAFe, Waterfall, and hybrid models, with the ability to govern delivery at the portfolio level
• Strong understanding of enterprise application landscapes, including ERP (e.g., SAP ECC and S/4HANA), e-commerce platforms (e.g., Shopify, Optimizely), PLM, and cloud data platforms (e.g., Snowflake)
• Working knowledge of enterprise architecture principles, system integration patterns (APIs, middleware, EDI), cloud platforms (e.g., Microsoft Azure, Google Cloud), and data migration practices, with the ability to identify architectural, integration, and security risks
• Expertise in IT financial management, including capital and operating budgets, software licensing, cloud cost management, business case development, and ROI analysis
• Hands-on ability to configure and administer portfolio and work management platforms such as Jira, Confluence, Asana, Smartsheet, ServiceNow SPM, or Microsoft Project, including workflows, automation, and integrations
• Application development skills using low-code platforms such as Microsoft Power Apps and Power Automate, scripting languages such as Python, and REST APIs, applying sound software engineering, data modeling, and security practices
• Advanced data and analytics skills, including SQL, data modeling, DAX, and dashboard development using Power BI or Tableau, with the ability to source data from cloud platforms such as Snowflake or Microsoft Fabric
• Strong executive presence and communication skills, with the ability to translate complex technical status, risks, and trade-offs into clear recommendations for senior leadership
• Proven people leader who develops technical and analytical talent, builds high-performing teams, and drives adoption of governance standards and organizational change across a global organization

Education and Experience

• Bachelor’s degree is required; Master's degree in Information Systems, Engineering Management, Project Management or an MBA with a concentration in Information Systems preferred
• Five (5) to Seven (7) years of progressively responsible experience managing information technology projects or programs, including a minimum of three (3) years hands-on experience with:
  • leading a PMO or managing project and portfolio staff
  • building portfolio or project management platforms, business applications, automated workflows, or data-driven dashboards and reporting solutions
• Demonstrated experience overseeing at least one full-lifecycle enterprise system implementation, such as an ERP, e-commerce, or data platform, from design through cutover and hypercare
• Experience managing technology budgets, software and cloud spend, and systems integrator statements of work
• Experience working directly with C-suite and senior technology leadership
• Experience overseeing offshore or nearshore technical delivery partners
• PMP certification required; PgMP, PfMP, or SAFe certification preferred
• Consumer products, apparel, or retail technology experience preferred
• Proficient in MS Office – Word, Excel, PowerPoint and Outlook

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 10% to 20%; domestic and/or global

The salary range for this posted position is $120,000 - $135,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

New Era Cap, LLC’s casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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