Manager Policy and Procedure Fraud
You will develop, maintain, and improve policies and procedures for acquiring and merchant monitoring. You will review complex financial-crime and acquiring cases, assess controls, identify gaps, and recommend mitigations. You will translate risk assessments into operational guidance and support governance discussions on risk exposure and control performance.
Responsibilities
- Draft, maintain, and continuously improve policies and procedures across acquiring and merchant monitoring
- Ensure documentation reflects regulatory requirements, scheme rules, and risk appetite
- Review complex financial crime and acquiring cases to identify themes, weaknesses, and inconsistencies
- Challenge existing controls and recommend enhancements where risks are not effectively mitigated
- Partner with Fraud, Product, and Risk teams to design proportionate controls for evolving acquiring risks
- Translate risk assessments into practical operational guidance
- Support governance discussions with structured insight on risk exposure and control performance
Requirements
- Experience in acquiring, merchant risk, card payments, or disputes management
- Experience in financial crime, fraud, or payments risk
- Ability to write clear, structured policies and procedures
- Experience reviewing complex cases and identifying control gaps
- Ability to challenge processes and influence stakeholders
- Analytical skills
- Written communication
Benefits
- Flexible working arrangements
- Remote work from home or anywhere in the assigned Indian state
- Work from a different country or Indian state for 90 days per year
- 25 days paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended company-covered maternity and paternity leave
- Personal learning and development budget of 1000 BGN per year
- Additional health and dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Office snacks, light food, and drinks
- Work-from-home equipment allowance
- Sabbatical leave
- Share options