Manager-Product Development-Technology/Digital Product Owner
Summary
Oversee a first-notice-of-loss team handling new insurance claims, monitor performance against SLAs, and route calls to adjusters or other departments.
Drive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines
Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.
Bachelor or Associate Degree in any stream 5-8years experience in any BPO Voice process preferably with Leadership background