Manager, Programs & AI Delivery
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
We're looking for a hands-on Manager to drive program design, AI development, and data infrastructure for SharkNinja's Direct-to-Consumer (DTC) business. Reporting into the Senior Director, Global DTC Program Design and AI, you'll turn strategic priorities into well-structured, well-delivered workstreams — spanning data infrastructure and engineering, AI tool development, and cross-functional process design.
This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed better ways of working across the global DTC teams you support.
Location: This role could be filled in either Needham, MA or London, UK
Responsibilities
Data Infrastructure & Engineering
- Manage and maintain DTC data pipelines across Snowflake and the wider technology stack, keeping them reliable, governed, and scalable for commercial intelligence, marketing measurement, and AI workloads.
- Apply and help uphold data quality standards, architectural patterns, and data modeling principles so data stays consistent, trusted, and ready to use.
Program Design & Process Development
- Design and run technically grounded programs that drive practical operational change across the DTC data function.
- Break complex data and AI initiatives into clear workstreams with defined scope, milestones, and owners.
- Work with commercial, technology, and regional teams to align process design with business needs, keeping new ways of working practical and embedded.
AI Development & Tool Build
- Build, test, and deploy AI-powered tools and agents that automate workflows, surface insight, and replace manual processes.
- Own the day-to-day AI build lifecycle — from problem framing and prototyping through testing, deployment, and iteration.
- Document how tools work and apply sensible quality and evaluation checks so solutions are maintainable and easy for others to pick up.
Measurement & Reporting
- Support multi-touch attribution and media mix reporting across paid channels, and help maintain GA4 governance and DTC site measurement.
- Keep measurement methodology consistent across markets, adapting where channel or platform behavior differs.
Growth & Stakeholder Engagement
- Partner with DTC commercial teams to turn data into practical growth decisions, including performance optimization and marketplace expansion (e.g., TikTok Shop).
- Communicate program and AI progress clearly to senior stakeholders, and help drive cross-functional alignment so decisions are understood and adopted.
What You’ll Bring
Attributes & Skills
- 4-5 years' experience in data, analytics, program or technical program management, or a related field — ideally supporting a commercial or DTC business.
- Hands-on experience building or delivering data pipelines and/or AI-powered tools; comfortable working across the data-to-deployment lifecycle.
- Strong working knowledge of Snowflake (or a comparable cloud data platform) and SQL; familiarity with GA4 and digital measurement is a plus.
- Solid program and project management skills — able to structure workstreams, manage milestones, and keep multiple stakeholders aligned.
- A practical, commercially minded approach to AI and automation, with good judgment on what's worth building and maintaining.
- Clear communicator, comfortable translating technical detail for commercial and regional audiences.
- Experience with project management tools (e.g., Smartsheet, Wrike, Asana) is a plus.
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]