Manager, Programs/Training Business (Outbound Sales)

TÜV SÜD Philippines is seeking an experienced Programs/Training Business Manager (Outbound Sales) to lead its Academy Business Unit. The successful candidate will be responsible for managing business performance/ revenue growth, strengthening customer relationships, leading the team, and ensuring efficient and high-quality Programs/Training delivery.

Key Responsibilities

Business & Commercial Performance

• Drive achievement of business and revenue targets through new business, account development, and B2B sales.

• Develop and manage sales pipelines, forecasts, and business opportunities.

• Build and maintain strategic customer accounts.

• Identify opportunities to expand existing business and develop new opportunities.

• Monitor business performance and implement appropriate actions to achieve targets.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers and internal stakeholders.

• Respond promptly to business and customer requirements.

• Address concerns and escalations effectively and in a timely manner.

• Demonstrate ownership, accountability, and a strong customer-focused approach.

• Promote effective collaboration across teams and stakeholders.

Leadership & People Development

• Lead, coach, and develop the team to achieve business objectives.

• Establish clear goals, expectations, and performance standards.

• Monitor performance and promote accountability.

• Support the professional growth and development of team members.

• Build strong working relationships and positively influence stakeholders across the organization.

Operational Excellence

• Oversee the effective planning and delivery of programs/training business activities.

• Monitor operational and business KPIs.

• Identify opportunities to improve processes, efficiency, and customer experience.

• Ensure consistent quality and timely delivery of services.

• Effectively manage resources and competing business priorities.

Qualifications & Experience

• Bachelor’s degree in Business, Management, Education, Marketing, or a related field.

• Proven experience in programs/education business, training management, sales, business development, or a related function.

• Demonstrated track record of achieving business or sales targets.

• Strong experience in pipeline management, forecasting, and account development.

• Strong leadership, coaching, and people development skills.

• Excellent communication, customer relationship, and stakeholder management skills.

• Strong business acumen and analytical skills.

• Experience as People Manager/ Team Lead in managing team performance, drive accountability, and deliver results.

• Experience working with regional or international stakeholders is an advantage.