Manager, Shared Services (35365)

Position Summary

The Shared Services Manager is responsible for leading and continuously improving the company's centralized accounts payable and project administration. The role will establish consistent processes, clear accountability, timely service delivery, and appropriate controls across functions that support the company's operating teams.

This role serves as the primary point of coordination between Shared Services and the company's project, operational, and Finance leadership teams. The Shared Services Manager will oversee day-to-day service delivery while also identifying opportunities to standardize processes, eliminate inefficiencies, improve reporting, and leverage technology and automation. The ideal candidate combines strong operational management skills with financial and analytical expertise and is comfortable working across departments to solve problems and drive accountability.

Key Responsibilities

• Lead the day-to-day operations of the Shared Services function.
• Establish clear roles, responsibilities, service expectations, and accountability within the team.
• Develop standardized processes and procedures across centralized support functions.
• Establish and monitor service-level expectations for internal stakeholders.
• Serve as the escalation point for issues that cannot be resolved within individual functional teams.
• Ensure invoices, payments, collections, and related transactions are processed accurately and timely.
• Partner with Accounting leadership on month-end close, reconciliations, reporting, and financial controls.
• Identify recurring issues affecting project financial performance and develop corrective processes.
• Improve visibility into outstanding invoices, aging, cash flow, and other key financial metrics.
• Partner with Project Managers, Project Executives, and operational leadership to ensure timely financial and administrative support.
• Establish consistent processes for project setup, billing, subcontractor documentation, purchase orders, change management, and closeout activities, as applicable.
• Document existing processes and implement new processes or improvements that reduce manual work, errors, delays, and unnecessary handoffs.
• Evaluate opportunities for automation and better utilization of existing technology.
• Lead continuous-improvement initiatives across Shared Services.
• Establish performance metrics and use data to identify areas requiring improvement.
• Assist with audit requests and documentation as needed.
• Develop staffing plans and recommend organizational changes as the company's needs evolve.