Manager - TPL Sales & Operations Team

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The TPL Operations Manager is responsible for overseeing day-to-day transportation execution and ensuring stable logistics operations across Drayage, OTR, Intermodal, and specialized transportation services. This role focuses heavily on operational execution, shipment visibility management, carrier coordination, issue resolution, and customer operational support to ensure timely and accurate transportation service. The position plays a key role in maintaining operational stability by proactively managing transportation risks, urgent shipments, port and rail congestion, detention/demurrage exposure, and customer escalations while supporting continuous operational efficiency improvements.
Responsibilities
Daily Transportation Operations Execution

Oversee daily transportation execution including Drayage, OTR, Intermodal, and Heavy Haul shipments
Ensure on-time pickup and delivery performance for all assigned shipments
Monitor shipment status throughout the entire transportation cycle
Proactively identify and resolve operational delays, service failures, and routing issues
Coordinate urgent shipment recovery and expedited transportation arrangements when necessary
Manage appointment scheduling and delivery coordination with warehouses and customer facilities

Port / Rail / Warehouse Coordination

Coordinate container movement with ports, rail ramps, warehouses, and terminals
Monitor LFD (Last Free Day) and manage detention/demurrage risk exposure
Arrange pre-pull and yard management activities when operationally required
Support empty return coordination and equipment availability management
Ensure smooth cargo flow during volume surges and operational disruptions

Carrier Dispatch & Capacity Operations

Dispatch and coordinate carriers based on daily operational requirements
Secure carrier capacity to support customer shipment volumes
Communicate operational requirements and scheduling updates to carriers
Monitor carrier performance and resolve service-related operational issues
Support rate negotiations and urgent spot capacity sourcing when necessary

Customer Operations Support

Serve as primary operational contact for assigned customer accounts
Provide shipment visibility updates and operational status communication
Handle customer escalations, urgent requests, and delivery issues
Support customers with transportation planning and operational coordination
Ensure operational KPI and customer service expectations are consistently met

Operational Cost Control

Monitor transportation costs including FSC, detention/demurrage, chassis split, storage, and accessorial charges
Review operational billing accuracy and transportation-related charges
Identify operational inefficiencies and support corrective actions
Support profitability improvement through operational optimization

Shipment Visibility & Reporting

Track daily operational KPIs including On-Time Delivery and Damage-Free performance
Prepare daily, weekly, and monthly operational status reports views and QBR reporting

Process Improvement

Identify inefficiencies and implement operational improvements
Support SOP standardization and best practices

System & Data Management

Ensure accurate data entry and system usage (TMS, Genysis)
Support EDI integration and system optimization

Team Support & Development

Guide and support junior staff
Assist in workload distribution and training

Cross-functional Coordination

Collaborate with Sales, Procurement, and Finance teams
Support bidding, implementation, and account transition

Compensation Range
$94,413 - $105,630 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy
Skills

Strong knowledge of freight forwarding operations (Ocean, Air, Drayage, OTR)
Ability to supervise daily operations and manage team performance
Experience with TMS / ERP systems
Strong problem-solving and issue resolution skills
Ability to manage KPIs (On-time delivery, cost, service quality)
Effective communication with customers, carriers, and internal teams
Basic financial understanding (cost, revenue, margin)
Leadership skills (coaching, training, performance management)
Data analysis and reporting skills (Excel or Power BI)

Education & Experience
Required Qualifications

Bachelor’s Degree
7-10 years of direct experience in Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal)
1-3 years experience supervising a team

Preferred Qualifications

8-13 years experience managing a team
Certified Supply Chain Professional (CSCP) Certification

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position will be located in Savannah, GA

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.