Market Operations Specialist

You will provide frontline operational support across two exchanges, the Coinbase Derivatives Exchange (CDE) and Coinbase International Exchange (INTX). You will troubleshoot live production issues independently, coordinate cross-functional resolutions for complex incidents, and support deployment testing that protects production environments.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Lead frontline investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre production environments.
• Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
• Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

Requirements

• BA/BS in Information Systems Economics Finance or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands on experience with error trade analysis and resolution.
• Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non technical audiences.
• Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high volume time sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and Jira.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business ready outputs and drive measurable improvements in workflow efficiency cost and quality.

Benefits

• Equity
• Bonus eligibility
• Medical insurance
• Dental insurance
• Vision insurance