Marketing Players Club Representative
PORT MADISON ENTERPRISES
SUQUAMISH CLEARWATER CASINO RESORT
Marketing- Players Club Representative
General Position Summary:
Responsible for growing the active Club Clearwater membership by building player loyalty through recruitment and retention techniques. Marketing techniques include direct mail, telemarketing with a goal of attracting new guests and reactivating inactive players. The Ambassador will participate in parties, promotions and special events while acting as a liaison between guests and the Marketing Department.
Essential Functions/Major Responsibilities:
- Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.
- Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks play
- Secures updated and missing information for the player database
- Communicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each level
- Constantly circulates amongst the guests and makes appropriate introductions
- Evaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accounts
- Familiar with all current and upcoming casino activities including special events, promotions, entertainment
- Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary
- Assists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer Service
- Assists in planning, implementing and analyzing player events
- Makes dinner reservations for players as requested
Secondary Functions:
- Works closely with the promotions specialist to create promotions based on constant guest feedback
- Monitors player redemption data and performs regular audits
- Attends all Club Clearwater department meetings to ensure the smooth dissemination of information relative to VIP events and promotions
- Assists and coordinates with the Club in order to provide Clearly Superior Customer Service to all premium players
- Works with gaming departments to promote events which will increase revenue
- Adheres to all Marketing policies and procedures
- Complies with all casino gaming IC’s, Gaming Ordinance and other proprietary information
- Other duties as assigned
Specific Job Skills:
- Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.
- Excellent oral and written communication skills
- Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment
- Presents a professional image and exercises excellent public speaking skills
- Must possess competency in use of Microsoft Office applications with knowledge of database usage
- Accurate and timely handling of assigned tasks and multiple activities
- Must possess ability to promote “Clearly Superior” work ethics by example
- Strong problem solving skills
- Encourages team members to share information, ideas and resolve guest conflicts quickly and professionally
- Working knowledge of MS Office
- Ability to follow directions
- Ability to problem-solve, handle stressful situations and make good decisions
- Ability to function in a team-orientated environment and work independently