Measure Technician

Who We Are

Service Pros Installation Group is a large, multi-state flooring installation company exclusively serving Lowe's Home Improvement — one of the most recognized home improvement retailers in the country. We are the team behind the in-home flooring installation experience that Lowe's customers count on, and we take that responsibility seriously. With operations spanning multiple states and a growing network of skilled flooring installers, we are committed to operational excellence, superior customer satisfaction, and the development of the people who make it all happen.

Summary

The Measure Technician serves as the primary in-home point of contact for flooring customers in the Maryland market. This role is responsible for conducting professional in-home measurements, presenting accurate project quotes, and guiding customers through product and installation options using a consultative, low-pressure sales approach. The Measure Tech represents SPIG and Lowe's in the customer's home and is a critical link between the sale and a successful installation.

FLSA Status: Hourly, Non-Exempt

Essential Duties and Responsibilities:

• Conduct in-home flooring measurements with accuracy and professionalism.
• Prepare and present detailed project quotes to customers on-site.
• Guide customers through product selections, installation options, and pricing using a soft, consultative selling approach.
• Communicate clearly on the scope of work, timeline expectations, and next steps.
• Coordinate with the Regional Operations Manager and scheduling team to manage daily appointment flow.
• Complete required documentation and upload all job details accurately into the system of record.
• Perform occasional store visits to support in-store customer needs or partner with Lowe's associates.
• Represent SPIG and Lowe's with professionalism in every customer interaction.
• Maintain vehicle, tools, and materials in clean, organized condition.