Mechanical Claims Adjuster
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
What You'll Do
- Review and investigate vehicle service contract claims to determine coverage eligibility
- Verify contract information, service history, and failure details to assess each claim accurately
- Collaborate with repair facilities to evaluate repair needs and authorize covered work
- Apply contract terms and conditions when approving or declining repairs
- Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
- Maintain clear and accurate documentation of claim decisions in company systems
- Manage claim queues and ensure timely claim handling and communication
What Makes You Successful
You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.
You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.
Basic Qualifications
- High school diploma or equivalent
- 1-2 years of experience in automotive repair, service advising, claims, or a related field
- Strong understanding of vehicle mechanical systems and repair processes
- Ability to analyze information and make informed decisions
- Basic computer proficiency and ability to navigate multiple systems
Preferred Qualifications
- ASE certification or manufacturer certification
- Experience in automotive claims or warranty processing
- Experience negotiating repair costs or working with repair facilities
This Role Might Be a Great Fit If You…
- Enjoy diagnosing vehicle issues and understanding how mechanical systems work
- Like solving problems and making decisions based on technical information
- Take pride in balancing customer service with fair and accurate claim decisions
- Want to apply your automotive expertise in a role with long-term career growth
What We Offer
- Competitive hourly compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Career progression opportunities within the claims organization
- A collaborative and supportive team environment
As published by lever · 13 questions · 2 written answers
Basics
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Short answers (2)
- What is your desired rate of pay?
- How did you hear about this position?
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- I consent to receive SMS/text messages regarding my job application with APCO Holdings. These messages may include updates on my application status, interview invitations, reminders, and other information directly related to this job application. Message frequency will vary. Message and data rates may apply. Reply HELP for help or STOP to cancel.
- This in an in-person role that must be performed at one of our three primary office locations. Which location are you applying to work at?
- Are you now, or have you ever been, employed by any APCO dealer partners or their affiliates?
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship to work in the United States?
- Do you have an insurance adjuster license?
- How many years of hands on vehicle mechanical experience do you have?
- Do you have previous experience as
- Are you available to work between the hours of 8a-8p EST? optional
Written answers (2)
- If yes, what states? optional
- Anything else you would like to share? optional