Medical Assistant

OVERVIEW:

The Medical Assistant (MA) works through the direction of the Lead MA /Clinic Admin to assist with maintaining efficient patient flow and quality care during clinic hours. The MA works as part of a health care team including physicians, nurse practitioners, patient services representatives, medical records, front desk, and other medical assistants to provide comprehensive care in a nonjudgmental manner.

RESPONSIBILITES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Provide support of all functions within their respective scope of care as MA.
• Assist in work of clinic staff including front desk, peer medical assistants and other support staff, as instructed.
• Assist with intake, financial screening, scheduling, and set-up for patient visits.
• Active with the training on health education, policies and procedures and laboratory services.
• Assist as needed including medication refill requests, specialty and procedure referrals, pre- and post-clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Assist with the coordination or work with the Preventative Health Coordinator and Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care calls, and high-risk referrals.
• Works in collaboration with other clinic staff on programs to improve patient outcomes. Assist in organizing and participating in quality improvement activities using the PDSA model to improve systems/services.
• Perform other administrative tasks and clinical care as assigned by Lead MA/ECA.
• Supports the coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Assist with other administrative projects and tasks as needed.
• Assist with daily monthly quality assurance reviews including emergency kit check off.
• Preforms other duties as assigned by management