Medical Assistant Care Coordinator

Position Summary

The Maternal-Fetal Medicine (MFM) Medical Assistant (MA) Care Coordinator provides clinical, administrative, and care coordination support to the MFM care team and patients experiencing high-risk pregnancies. This role serves as an important point of contact between patients, providers, diagnostic services, and other members of the healthcare team to ensure timely, organized, and compassionate care.

Clinical & Medical Assistant Duties

• Room patients and obtain vital signs, medical history, medication reconciliation, and pregnancy-related information
• Perform Non Stress Test (NST) on site
• Assist providers with examinations, procedures, and other clinical needs within scope of practice
• Prepare exam rooms and maintain appropriate supplies and equipment
• Perform and document point-of-care testing and other clinical tasks as assigned and permitted by scope of practice
• Assist with specimen collection, processing, and appropriate documentation
• Communicate patient concerns, symptoms, and changes in condition to the appropriate provider promptly
• Provide patient education and reinforce provider instructions regarding appointments, testing, medications, and follow-up care
• Maintain accurate and timely documentation in the electronic health record (EHR).

Care Coordination Responsibilities

• Coordinate appointments, ultrasounds, consultations, laboratory testing, procedures, and follow-up visits
• Help ensure patients complete recommended testing and appointments within appropriate clinical timeframes
• Coordinate care between MFM providers, OB/GYN providers, primary care providers, hospitals, laboratories, imaging departments, and other specialists
• Obtain and track outside medical records, laboratory results, imaging reports, and other relevant clinical information
• Monitor outstanding orders, referrals, results, and follow-up needs
• Communicate appointment instructions and preparation requirements to patients
• Assist patients with navigating the healthcare system and identifying appropriate resources
• Follow up with patients regarding missed appointments, incomplete testing, referrals, or other care needs
• Escalate urgent or clinically concerning information to the appropriate provider according to practice protocols

Patient Communication & Support

• Serve as a consistent and compassionate point of contact for patients throughout their care
• Answer patient questions within scope and route clinical questions appropriately
• Communicate clearly with patients by telephone, patient portal, and other approved communication methods
• Provide culturally sensitive, respectful, and patient-centered service
• Help reduce barriers to care

Additional Duties:

This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Education:
High School Diploma or GED required. Certificate or diploma from an accredited Medical Assistant Program required.

Experience:
One (1) year experience as a Medical Assistant is preferred. Previous experience in women's health/OBGYN and maternal-fetal medicine (MFM) strongly preferred.

Certification:
Current ACLS or BLS certification from the American Heart Association is required. Certification from AAMA, AMT,NHA or NCCT is preferred.

Licensure:
N/A

Registrations:
N/A