Medical Assistant - MA-C or MA-R

North Olympic Healthcare Network (NOHN)

Job Title: Medical Assistant – Registered or Certified
Department: Clinical Support
Reports To: Clinical Support Manager
FLSA Status: Non-Exempt

Summary:

The Medical Assistant – Registered or Certified (MA-R/MA-C) works in partnership with providers and the care team to support safe, efficient, and patient-centered care across the lifespan. This position provides clinical and administrative support across a varied schedule, including preventive care, follow-up and acute visits, immunizations, laboratory testing, procedures, and care coordination.

Essential Duties and Responsibilities:

Achieve Results

• Support safe and efficient patient care through timely clinical and administrative support.

• Provide compassionate, respectful, and age-appropriate care to patients and their families or caregivers.

• Maintain accurate, timely patient records in accordance with HIPAA, regulatory requirements, and NOHN policies.

• Support patient flow and provider readiness in a high-volume clinical environment.

Operational Excellence

• Perform clinical and administrative duties in accordance with regulatory standards, applicable Medical Assistant scope of practice, and NOHN policies and procedures.

• Anticipate the clinical and operational needs of providers and patient schedules, including equipment, supplies, screenings, immunizations, laboratory testing, and procedure preparation.

• Complete and document required pre-visit, visit, and post-visit activities in the electronic health record.

Relationships

• Provide individualized care that recognizes the physical, developmental, psychosocial, educational, cultural, and safety needs of patients.

• Communicate effectively and respectfully with patients, families, and caregivers across all ages and stages of care.

• Maintain collaborative relationships with providers and other members of the care team.

Stewardship and Professionalism

• Uphold the values and mission of NOHN while maintaining patient confidentiality and professional boundaries.

• Follow NOHN policies, clinical protocols, and regulatory requirements.

• Maintain required Medical Assistant credential and complete assigned education, competencies, and training.

Primary Tasks and Duties:

• Prepare patients for clinical examinations and visits and obtain and accurately document vital signs, measurements, and other required patient information.

• Perform screenings and assessments as ordered or established by protocol, including preventive and developmental screenings.

• Review immunization histories and prepare, administer, and document vaccines, medications, and treatments as ordered and within applicable scope of practice.

• Perform authorized point-of-care and CLIA-waived laboratory testing.

• Assist providers with examinations and procedures, anticipating workflow, equipment, and supply needs.

• Provide communication and support to patients, families, and caregivers throughout care.

• Complete post-visit activities, including documentation, patient instructions, orders, referrals, scheduling, and follow-up.

• Pend prescriptions, laboratory testing, imaging, referrals, and other orders; process refill requests; and sign orders when authorized and appropriate.

• Screen and document patient or caregiver telephone and electronic communications and route or respond according to established protocols and provider direction.

• Maintain exam rooms, equipment, instruments, medications, vaccines, emergency supplies, and clinical supplies according to established procedures.

• Recognize and promptly communicate abnormal findings, changes in patient condition, and safety concerns requiring further assessment.

• Reinforce provider instructions and approved patient and caregiver education.

• Train and mentor Medical Assistant staff and contribute to workflow and training improvements as assigned.

• Perform other duties within applicable Medical Assistant scope of practice as assigned.

Essential Functions:

• Maintain accurate clinical and administrative documentation and effectively use the electronic health record and clinical equipment.

• Work effectively in a fast-paced environment while organizing and prioritizing changing clinical and administrative needs.

• Effectively organize and prioritize multiple responsibilities while maintaining attention to patient safety and quality.

• Communicate effectively with patients, families, caregivers, providers, and members of the care team.

• Provide compassionate and professional care to a diverse patient population, including patients and families experiencing challenging or complex circumstances.