Medical Receptionist

JOB TITLE: Medical Receptionist

DEPARTMENT: Operations

BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential, etc.

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery.

Key Responsibilities

Front Desk / Administrative Duties (Primary):

• Warmly greet and check in patients; verify demographics, insurance information, and required documentation.
• Manage multi-line phone system; schedule, confirm, and reschedule appointments.
• Maintain organized reception area and ensure a professional, welcoming environment.
• Collect co-pays, outstanding balances, and prepare daily reconciliation logs.
• Manage incoming/outgoing referrals, medical records requests, and patient paperwork.
• Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.
• Support provider schedules with accurate appointment types, visit lengths, and patient prep.
• Handle incoming faxes, emails, and EHR messages promptly and accurately.
• Maintain confidentiality in accordance with HIPAA and company policies.

Clinical Support Duties (Secondary):

• Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies.
• Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking.
• Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.
• Perform patient intake documentation accurately within the EHR.
• Clean and turn over exam rooms between patients.
• Support inventory management by reporting low supplies and assisting with restocking.
• Follow infection control protocols and safety standards.