Medical Receptionist

Spero Health is seeking a Medical Receptionist to join our awesome team in Louisville, KY!

*** This position is Spero Health (CleanSlate) at our Dixie Highway location ***

This position is for a Medical Receptionist who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

The Medical Receptionist responsibilities include, but are not limited to the following:

• Provide top-tier customer service, compassion, and empathy to all patients.
• Efficiently handle patient arrivals, confirming and updating demographic and insurance details at each visit.
• Manage scheduling for providers, ensuring accuracy and timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities clearly.
• Distribute and verify accuracy of required patient forms and handbooks; scan and file documents into the EMR.
• Process collections, co-payments and facilitate payment plans regularly.
• Ability to discuss and clarify patient financial responsibilities and insurance status effectively.
• Maintain a professional office environment, including general upkeep and organization.
• Delivering excellent phone etiquette for inbound and outbound calls, including appointment reminders, and re-engagement efforts.
• Handle tasks related to medication destruction and logging.
• Engage in daily huddles and team meetings to ensure cohesive operations.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.