Medical Support Assistant (Advanced)-Primary Care/ Mobile Medical Unit

The Advanced Medical Support Assistant is aligned under Primary Care Service at VA Texas Valley Coastal Bend Health Care System (VATVCBHCS), a Level 2 Facility, whose purpose is to provide but not limited to scheduling for the Mobile Medical Unit (MMU). This position may be assigned to work at any one of several VCB sites: Corpus Christi Mobile Medical Unit (MMU), Corpus Christi West Point (CCWP), McAllen Mobile Medical Unit (MMU).

The Advanced Medical Support Assistant assigned to the Mobile Medical Unit provides high level administrative and patient support services that directly impact access to care for Veterans residing in rural and underserved communities. The incumbent ensures accurate appointment coordination, patient flow management, communication and administrative functions that enable the MMU clinical team to deliver timely and high-quality healthcare services. The role requires advanced customer service skills, independent decision making, and a comprehensive understanding of VA regulations, scheduling protocols, eligibility requirements, requiring adaptability, reliability, and a commitment to excellent patient service. The incumbent serves as the primary administrative support for the Mobile Medical Unit (MMU), acting as the first point of contact for patients, families, and staff. This position is responsible for a wide range of frontline duties, including scheduling appointments, managing patient flow, educating patients on clinic processes, and ensuring accurate documentation and compliance with privacy regulations. The incumbent coordinates administrative activities that facilitate efficient, patient-centered care and supports seamless transitions across clinic locations. Additionally, the role promotes organizational values, maintains high professional standards, and ensures operational continuity during MMU downtime or at alternate duty sites. Through strong communication, attention to detail, and collaboration with interdisciplinary teams, the incumbent contributes directly to the delivery and improvement of healthcare services for Veterans. Serves as the primary point of contact for patients, families, and staff, providing clear, courteous, and professional assistance in person, by phone, and through electronic communication platforms. Triages incoming inquiries to determine urgency, gathers required information, and ensures appropriate routing or resolution in accordance with established policies and service standards. Schedules, cancels, and reschedules patient appointments using established scheduling protocols, ensuring accuracy of clinic availability, patient demographics, and insurance information. Educates patients on clinic processes, required documentation, appointment preparation, follow-up steps, and available support services, adjusting communication style to meet the needs of diverse populations. Resolves routine service issues independently and escalates complex concerns to supervisors or clinical staff when appropriate, ensuring timely and thorough follow-through. Completes check-in/check-out procedures, and ensures a welcoming, respectful environment for all visitors. Documents customer interactions and service outcomes accurately in electronic systems to support continuity of care and organizational performance monitoring. Ensures compliance with privacy laws and confidentiality standards when handling patient information, questions, and documentation. Prepares patients for their visits by ensuring required documentation, forms, and pre-visit information are complete and ready for the care team. Supports care delivery before, during, and after encounters by coordinating administrative activities that facilitate smooth and timely patient care. Monitors telehealth and on-site appointment requirements, ensuring patients meet necessary criteria for successful visit completion. Work Schedule: Monday to Thursday 7:00am to 5:30 Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55984-F Permanent Change of Station (PCS): Not Authorized Total Rewards of a Allied Health Professional

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must possess a valid, unrestricted State driver's license, have a safe driving record, and demonstrate that they are medically qualified to operate the appropriate motor vehicle safely. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.