Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant (AMSA) under Physical Medicine and Rehab Service at the San Francisco Veterans Affairs Health Care System. Duties are conducted under the direct supervision of the Administrative Officer/Business Manager of Rehabilitation Service. The incumbent will work closely with the Service and assistant Chiefs, Team Leaders, Program Specialist and Lead MSA of the assigned section and may accompany the team on rounds, meetings, and trainings.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information. Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments. Verifying and updating patient demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture. Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts. Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned. As required, types routine correspondence, progress reports, memorandums and statistical reports using Vista, Microsoft Word and Excel. Maintains up to date training on VA Scheduling Requirements. May provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee. Reconciles end-of-shift/end-of-day processing and reports. Ordering and keeping records of supplies. Reconciles end-of-shift/end-of-day processing and reports. Duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Relocation/Recruitment Incentives: 10276F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.