Member Relations Manager
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Description
<p><b>Company:</b> 91Springboard Business Hub Pvt. Ltd.</p>
<p class="Designation"><b>Designation:</b> Member Relations Manager</p>
<p class="Office Location"><br /></p><p class="Office Location"><b>About the Company:</b></p><p class="Office Location">At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional
experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eight
cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of
f
lex workspace solutions in India, offering access to one of the country’s largest networks of working professionals. Our
community boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media and
Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large
enterprise, we have something for everyone at every phase of their journey.</p><p class="Office Location"><br /></p><p class="Office Location"><b>Key Responsibilities:</b></p><p class="Office Location"></p><ul style="padding-left:2.5rem;"><li><b><font color="#07bfe4">Front Desk & Customer Service:</font></b><ul style="padding-left:2.5rem;"><li>Greet and assist guests, members, and visitors professionally.</li><li>Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.</li><li>Maintain a friendly and engaging environment to enhance member satisfaction.</li></ul></li><li><b><font color="#07bfe4">Member Support & Engagement:</font></b><ul style="padding-left:2.5rem;"><li>Address and resolve member concerns and requests efficiently.</li><li>Assist with onboarding new members and provide hub tours to prospective clients</li><li>Build relationships with members to foster a strong community.</li></ul></li><li><b><font color="#07bfe4">Business & Growth:</font></b><ul style="padding-left:2.5rem;"><li>Actively seek seat expansion opportunities with the existing teams.</li><li>Price escalation upon renewal of team contracts.</li><li>Drive ancillary revenue such as meeting room, day passes etc.</li></ul></li><li><b><font color="#07bfe4">Facility & Operations Support:</font></b><ul style="padding-left:2.5rem;"><li>Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.</li><li>Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.</li><li>Monitor and restock office supplies, beverages, and amenities.</li></ul></li><li><b><font color="#07bfe4">Events & Community Building:</font></b><ul style="padding-left:2.5rem;"><li>Assist in organizing and promoting networking events, workshops, and community activities.</li><li>Encourage collaboration and engagement among members.</li><li>Support marketing efforts for events and special initiatives.</li></ul></li></ul><p></p><p class="Office Location"><br /></p><p class="Office Location"><b>Requirements:</b></p><p class="Office Location"></p><ul style="padding-left:2.5rem;"><li>0-2 Years experience in Hospitality or service industry</li><li>Excellent communication and interpersonal skills.</li><li>Customer service experience, preferably in hospitality or co-working spaces.</li><li>Strong problem-solving abilities and a proactive approach.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Knowledge of office management tools (CRM, booking systems) is a plus.</li></ul><p></p>