Member Services Staff (Maple Location)

YMCA of Greater Kalamazoo
Job Description

Job Title: Member Services Staff (Part-Time)

Position Summary:

Under the guidance of the Association Member Services Director, this position is responsible for member retention, sales, and service at the Welcome Centers of the YMCA facilities (Maple and Portage). These responsibilities should be accomplished in accordance with the YMCA Mission and the general operational policies and procedures of the YMCA of Greater Kalamazoo. This position works independently under general direction and is expected to determine how to accomplish tasks efficiently. Early morning, evening, and weekend shift work is expected.

Success in this position will be measured, in part, by 1) annual department goals being met, 2) customer/family satisfaction being rated high as determined by statistical survey data, 3) knowledgeable in YMCA operations, programs and services, and 4) functional responsibilities being satisfactorily met.

ESSENTIAL FUNCTIONS:

The listed functions are representative of the attributes necessary for successful performance of the position. Substitution of comparable training or abilities, as well as reasonable accommodations for persons with disabilities, will be taken into consideration.

1. Provides excellent service to members, guests, program participants, and staff through in person interactions, phone calls, and email communications.
2. Processes daily membership transactions including tours, member database revisions, program enrollment, auditing, financial assistance processing, and financial transactions.
3. Ensures building security; performs health screenings and identification verifications as necessary.
4. Effectively responds to concerns, suggestions, and complaints with the goal of ensuring a positive experience in accordance with all applicable YMCA policies.
5. Develops awareness and an atmosphere of support for the YMCA and its programs within the community.
6. Builds relationships; helps members connect with the YMCA community and highlights the value and importance of Y membership.
7. Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.
8. Staffs desk in accordance with staff schedule as developed by Association Member Services Director; fills additional shifts as needed.
9. Performs other duties as assigned by the Association Member Services Director.