Member Support Agent Bengali
You will provide around-the-clock support to businesses in India, resolving customer queries and banking issues such as unfamiliar transactions, missing payments, and direct debits. You will identify recurring issues, improve workflows, handle social-media interactions, review posts for accuracy, support back-office tasks, and help mentor new team members.
Responsibilities
- Identify patterns and highlight areas for improvement
- Prioritize work to deliver a strong member-support experience
- Resolve banking issues, including unfamiliar transactions, missing payments, and direct debits
- Mentor new team members and assist with back-office tasks
- Respond to customer queries, comments, and concerns on social-media platforms
- Review social-media posts for accuracy
- Identify recurring issues and create workflows to resolve them
Requirements
- Proficiency in spoken and written Bengali
- Excellent spoken and written English
- 1–4 years of customer support associate experience
- Experience with customer satisfaction metrics
- Ability to use Kustomer, Zendesk, GSuite, and Jira
- Customer service experience in the finance industry
- Experience working in startups
- Strong organisational and computer skills
- Ability to solve difficult customer situations
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- Learning and development budget
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off for volunteering or learning and development activities