Member Support Agent Tamil
You will provide around-the-clock support to businesses across India, helping customers resolve account and banking issues such as unfamiliar transactions, missing payments, and direct debits. You will manage competing priorities, give clear advice, identify recurring issues, and help improve workflows. You will also respond to and review customer queries and posts on social media, mentor new team members, and assist with common back-office tasks.
Responsibilities
- Identify patterns and highlight areas for improvement
- Prioritize work to deliver an excellent member support experience
- Resolve banking issues including unfamiliar transactions, missing payments, and direct debits
- Mentor new team members and assist with common back-office tasks
- Respond to customer queries, comments, and concerns on company social media platforms
- Review social media posts for accuracy
- Identify recurring issues and help create workflows to resolve them
Requirements
- Proficiency in spoken and written Tamil
- Excellent spoken and written English skills
- 1–4 years of experience as a customer support associate
- Experience with customer satisfaction metrics
- Ability to use Kustomer, Zendesk, GSuite, and Jira
- Ability to help customers get the most from their current account
- Problem-solving skills
- Organizational skills
- Customer service experience in the finance industry
- Excellent computer skills
- Experience working in startups
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- Learning and development budget
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off for volunteering or learning and development activities