Member Support Agent Telugu
You will provide around-the-clock support to business members across India Operations. You will resolve banking issues such as unfamiliar transactions, missing payments, and direct debits; manage competing priorities; identify improvement opportunities and recurring issues; help develop workflows; mentor new team members; and assist with common back-office tasks.
Responsibilities
- Identify patterns and highlight areas for improvement
- Manage priorities to deliver the best member support experience
- Resolve banking challenges involving unfamiliar transactions, missing payments, and direct debits
- Mentor new team members
- Assist with common back-office tasks
Requirements
- Proficiency in spoken and written Telugu
- Excellent spoken and written English
- 1–4 years of customer support associate experience
- Experience with customer satisfaction metrics
- Ability to respond to customer queries, comments, and concerns on social media
- Ability to review social media posts for accuracy
- Experience using Kustomer, Zendesk, GSuite, and Jira
- Experience supporting customers with current accounts
- Problem-solving skills
- Ability to identify recurring issues and create workflows
- Organisational skills
- Customer service experience in the finance industry
- Computer skills
- Startup experience
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off for volunteering or learning and development activities