Microsoft Senior 3rd Line IT Support Engineer - MS Cloud MSP
Posted Updated 4
views
Summary
Senior 3rd Line IT Support Engineer at a Microsoft Cloud MSP in Birmingham: you own the complex escalations other engineers can't fix, applying deep Microsoft infrastructure expertise to resolve difficult customer issues, while acting as the trusted technical counterpart to the Service Delivery Manager.
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the w…