Microsoft Senior 3rd Line IT Support Engineer - MS Cloud MSP
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Summary
A senior 3rd line IT support engineer at a Microsoft cloud managed service provider (MSP) in Birmingham, acting as the team's final escalation point who owns complex customer issues first/second line can't resolve, working alongside the Service Delivery Manager. Core stack: Microsoft infrastructure and cloud services.
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the w…