Middle Account Manager

We are looking for an Account Manager to build and develop long-term relationships with mid-size and growing client accounts and contribute to revenue growth.

Responsibilities:
Build and maintain strong, long-term relationships with assigned clients.
Identify client needs and support upsell and cross-sell initiatives.
Ensure smooth service delivery in close cooperation with engineering teams.
Monitor account health, client satisfaction, and operational performance.
Proactively identify risks and escalate them when necessary.
Conduct regular check-ins and performance review meetings with clients.
Support commercial discussions and contract renewal processes.
Contribute to revenue growth through account development initiatives.
Identify client needs and support upsell and cross-sell initiatives.

Requirements:
2+ years of experience in Account Management IT industry (preferrably outsource).
Proven experience in managing commercial conversations and supporting upsell initiatives.
Strong communication and relationship-building skills.
Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
Experience working with cross-functional teams (delivery, finance, recruitment).
Strong problem-solving skills and a client-oriented mindset.
English level: Upper-Intermediate or higher.

What you’ll get:
Flat hierarchies and short decision paths, openness to new ideas.
Flexible working schedule.
Reimbursement for professional certification.
Annual paid vacation — 18 working days.
Paid sick leave — 10 working days.
English classes.
IT club card — applicable to the Lviv region.
Sport classes compensation.
Comfortable office locations or remote work.

Hiring Process:
HR Interview
Test task
Interview with AM Team Lead
Interview with Head of Delivery