MK Assistant Executive Housekeeper

Band 4
MK Assistant Executive Housekeeper

Primary Responsibilities: Responsible for the cleanliness and maintenance of the resort facilities, to include guest rooms, public areas, back of the house and satellite offices. Order cleaning supplies and equipment, negotiate with vendors on pricing, quantity, shipping, etc. to obtain the best prices. Maintain an inventory of guest room supplies, furniture, fixtures and uniforms. Train, evaluate, counsel and discipline employees in his/her department. Assist the Executive Housekeeper in the day-to-day operations of the department and assume his/her responsibilities in his/her absence. Assumes the duties of Executive Housekeeper in his/her absence.

Essential Duties:

Assist in the preparation of the annual operating and CIP budget.
Assist in establishing department policies, procedures and standards.
Supervise and train Housekeeping Managers
Oversee the daily operation of the department to insure that quality and service standards are met.
Manage department following company policies, procedures and terms and conditions of the CBA.
Manage/schedule department staffing levels based on occupancy and budgetary guidelines.
Hire, train, evaluate, counsel and discipline department staff.
Review, approve and verify department payroll.
Assist in the selection and ordering of cleaning supplies and equipment.
Respond to housekeeping concerns from guests or other departments in a timely manner and resolve issues satisfactorily.
Ensure safety training and standards are maintained and safety procedures are followed.
Assist Executive Housekeeper in the day-to-day operations of the department.
Assume duties and responsibilities of the Executive Housekeeper in his/her absence.
Assist in developing training and procedures manual for the department.
Assist in cleaning or other housekeeping services when needed.
Perform other related duties as assigned or required.

Other Duties:

Conduct regular department meetings and briefings.
Maintain resort’s lost and found system.
Maintain department bulletin boards.
Attend resort management meetings in the absence of the Executive Housekeeper
Report areas in the resort building in need of repair or maintenance.

Working Conditions:

Indoors, air-conditioned office or rooms.
Occasional handling of commercial detergents, cleaning solutions and cleansers.
Frequent walking and inspecting outdoor areas of resort building.

Work Hours:

Able to work schedule determined by Executive Housekeeper
Able to work long and irregular hours.
Able to work over 40 hours per week.

Equipment Use:

Proficient in the use of a computer and with the resort’s word, spreadsheet and other required software.
Telephone and radio
Various office equipment including but not limited to calculators, photocopiers, and facsimile machine.
Cleaning equipment and supplies such as dust cloths, brooms, dustpans, mops, buckets, vacuum cleaners and various cleaning solutions and disinfectants.

Mental and Physical Demands:

Require initiative in managing department in compliance with policies, practices and procedures.
Provide guidance and direction to housekeeping employees, training and supervising their work.
Require ability to prioritize daily tasks and work assignments for the department.
Require considerable walking, standing, bending and reaching to inspect the property and supervise cleaning.
Require occasional lifting and carrying of supplies and equipment weighing up to 25 lbs.

Communication Demands:

Must be able to effectively communicate in person or over the phone with guests, employees, managers and vendors to give direction or resolve concerns.
Effectively disperse information at department briefings and meetings.
Must be able to train employees, write manuals or procedures, notices, and memos.

Minimum Qualification Requirements:

Three years or more work related experience.
Skills to effectively supervisor and manage the department and meet goals.
Ability to multi-task.