ML Engineer for Data-Driven Telecom — AI in Production
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Summary
Machine learning engineer on KPN's AI4CM team, building and shipping production-ready AI solutions for a telecom operator — call-center routing, personalized marketing, call-volume forecasting, and RAG-based knowledge access — in a DevOps environment while coaching colleagues.
KPN is transforming into a fully data-driven telecommunications provider. The AI4CM team develops scalable, robust, and ethical data- and AI-driven solutions for operational and commercial applications, including call-center routing, personalized marketing, call-volume forecasting, and knowledge access through RAG.
The role involves building and improving AI capabilities, coaching colleagues, and delivering production-ready ML solutions in a DevOps environment.