Multiple IT Service Desk Analysts
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Summary
Calleo is hiring multiple Service Desk Analysts to provide Level 1/2 IT support on a Federal Government client project, managing incidents, service requests and escalations under ITIL. On-site in the ACT and/or VIC, initial 3-month contract paying AUD 40-55/hour; active NV1 clearance is essential.
Salary: AUD 40 - 55 per hour
We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.Key Responsibilities
- Provide Level 1 and Level 2 technical support.
- Manage incidents, service requests and escalations in line with ITIL processes.
- Troubleshoot technical issues and support system maintenance and testing.
- Collaborate with teams to maintain service continuity.
Essential Criteria
- Active NV1 security clearance.
- Experience in Service Desk or IT Support.
- Strong troubleshooting, communication and customer service skills.
- Experience in a government or large enterprise environment is desirable.
Location: On-site in the ACT and/or VIC.
What’s on Offer?
- Initial 3-month contract with strong potential for extension.
- Multiple positions available.
- Flexible start dates, with contract periods running from November to January or December to February.
If you wish to apply and for more information, contact Klarisse at Klarisse.Rodriguez@calleo.com.au or Zainab at Zainab.Afzaal@calleo.com.au
Follow Calleo on LinkedIn: www.linkedin.com/company/calleoresourcing
Visit our website: www.calleo.com.au