Murex Ops BA

Project description

Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance. Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us

Responsibilities

• - Assess and document current-state production support, incident management, problem management, and KTLO (Keep The Lights On) processes across the Murex landscape. - Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies and improvement opportunities. - Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements and understand operational pain points. - Define and document target-state support processes, support models, escalation paths, SLAs, and build-to-run transition requirements. - Evaluate alignment of support processes with ITSM best practices and recommend improvements to service delivery, governance, and operational resilience. - Support the development of operational KPIs, reporting frameworks, and continuous improvement recommendations for Murex support and sustainment functions.

SKILLS

Must have

• - 6-9 years overall relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex - Strong understanding of production support, incident management, problem management, change management, and IT service management processes. - Knowledge of Murex operational workflows, production environments, batch processing, interfaces, and day-to-day support activities. - Experience analyzing ticket volumes, service metrics, support processes, and operational performance data. - Ability to document support workflows, operational procedures, process maps, and service management requirements. - Strong stakeholder management, workshop facilitation, communication, and documentation skills.

Nice to have

- Experience with ITIL or ITSM frameworks and tools such as ServiceNow, Jira Service Management, or similar platforms. - Exposure to Murex KTLO, release management, environment management, and production readiness activities. - Familiarity with support governance, SLA/KPI management, and vendor-managed service models. - Understanding of capital markets operations, trade lifecycle support, reconciliations, market data, and post-trade processing