National Account Manager, Operations

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

· Consulting

· Material Handling Equipment, Parts, and Service

· Automated Mobile Robots

· Vision guided vehicles and automated guided vehicles

· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

· WMS/WES/WCS solutions and Software

· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

· Telematics

Job Summary
The Key Account Manager is responsible for providing product support and sales for our External Customers resulting in higher sales volume and gross profit for the company. You will strive for 100% customer satisfaction, retention, and value. Act as the liaison between the Company, CCM, the customer, and the manufacturer.

Responsibilities

· Generate and provide useful Fleet management reporting to the customer and assist with equipment replacement recommendations.

· Coordinate efforts of Service Technicians, Sales Representatives and support functions to achieve customer’s Account Management goals and expectations.

· Responsible for the sales growth and profit performance of the account.

· Submit an annual business plan to specifically identify the operational and marketing objectives for assigned accounts by quarter.

· Create and implement an account manual for each assigned account > 40 pieces of equipment documenting procedures, contacts, equipment specs, etc.

· Submit quarterly performance overviews to their manager to review completion of plan objectives and provide accountability.

· Provide ongoing information to ensure the integrity and utilization of CCM as the account/territory management interface.

· Responsible to aid in the facilitation of CFPM management to include the identification of costly trucks and repairs.

· CCM role is to manage these accounts no different than a Department manager or Supervisor

· Responsible to develop new business in Large assigned Conquest and Strategic account

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· Minimum of high school diploma or equivalent. Bachelors Degree in marketing or business degree a plus.

· Must have exceptional customer service and communication skills, including ability to read, analyze and interpret technical information and write reports.

· Must possess good sales ability to effectively present information, respond to questions, solve problems, and close sales.

· Total familiarity with all company product lines and services; basic knowledge of applications, maintenance requirements, operations, inventory control, and computer applications.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: Daily/Weekly travel to customer sites is required; Occasional travel may be required based on the location and scope of the project, for meetings and/or conferences.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!